Phone banking is a service provided by banks that allow customers to perform certain banking activities over the phone. These activities can include checking the account balance, transfer money, pay bills, apply for loans, or report lost or stolen cards.
Customers can access phone banking by calling a toll-free number or using a mobile app. They are required to provide personal identification information to authenticate their identity before gaining access to their accounts.
Most banks provide phone banking services 24/7, allowing customers to carry out their banking transactions at any time of the day. Phone banking is a convenient option for customers who prefer not to visit the bank or use the internet for their banking needs.
Security measures are put in place to protect customers' information and transactions during phone banking. These include password protection, voice recognition, and encrypted data transfer.
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